You can create an account by going through the following steps:
Click on the ‘My Account/Login’ tab
Click on ‘Register’ to create a new account
Fill in the required information
Click on ‘Register’ to create your account
Please sign-in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details. This facility is available to the registered customers only.
Click on the ‘Forgot Password’ available on the sign-in page. Enter your email address and click on ‘Submit’. A set of instructions will be sent to your registered email to reset your password. After your credentials have been verified, you will be able to create a new password.
Select the product you are interested in.
On the product detail page, select your color/size choices (if applicable), choose a quantity, and then press the “Add to Cart” button.
You can then choose if you wish to continue shopping or head on to Checkout.
You can Checkout as Guest or by Logging into your account
. On the Checkout page, you may enter your personal and shipping information.
Select a payment method, enter any discount vouchers (if applicable) and review your order before selecting “Place Order Now”.
You will receive a confirmation email with your Order Number.
For local COD orders, confirm your order with the verification code you have received via SMS.
After you place your order on the website, an acknowledgment email will be sent to you to confirm that your order has been placed. This will not, however, indicate if the order has been shipped.
For registered customers, this information may be confirmed under “My Orders” in your Account Dashboard.
SMS verification is only applicable to local COD orders. After you’ve placed an order of your desired product, a code will be sent to the mobile number you provided. After submitting this code, your order will be confirmed. This process only helps us to improve our customer experience.
Yes, your order will still be placed; this process just helps us to provide a better customer experience. We highly recommend that you submit the code for faster delivery.
As soon as your order is shipped, you will be emailed a tracking number with a tracking link in the shipping confirmation email.
In case you are unable to track your order, you may email us at firstname.lastname@example.org with the Order ID.
Currently, the following payment methods are accepted: Cash on Delivery
This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents might not carry change/petty cash.
Online Payment options
We accept the following online payment methods:
All your details and your data will be securely transmitted from end-to-end via SSL encryption.
There can be several reasons why your card has been refused such as:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
For further details, please contact your card issuer.
It can be sent to an address selected by you (home, work, etc.) of your choice.
On dispatch, you will be provided a Tracking ID for your order through email and SMS. You can log on to the courier's websites, insert your Tracking ID, and track your order or contact our Customer Care.
All orders will be delivered by our courier service providers within 3-5 working days within Pakistan.
Yes, you can pay online and have the order delivered in a country of your choice.
Our delivery agents make three attempts to deliver a parcel. Kindly ensure that the address is mentioned clearly while placing an order. On the third failed attempt, the item will be returned to us.
If you are not fully satisfied with your purchase, you will have the option of exchanging it at one by courier. Kindly get in touch with our Customer Care for further information
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website. Please keep checking the website regularly to remain abreast of updated stock content.
Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to Customer Care. If the order has been shipped, however, you may exchange the product in accordance with our Return policies.
We have the authority to cancel orders for reasons such as; the item being out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap occurs, you can get in touch with our Customer Care to identify the issue and we will rectify it at the earliest.